Returns & Refund Policy
Returns & Refund Policy
Because all of our products are made to order and printed specifically for you, we do not accept returns or exchanges for reasons such as ordering the wrong size, color, or simply changing your mind.
However, your satisfaction matters to us. If something goes wrong on our end, we will make it right.
Damaged or Defective Items
If your order arrives damaged or has a manufacturing defect, you are eligible for a free reprint or a refund. To qualify:
- Contact us within 30 days of delivery
- Provide clear photo evidence of the damage or defect
- If multiple items are affected, include a photo or video showing all affected items together
Please note: minor variations in print placement (within 0.5 inches) for direct-to-garment products are not considered defects.
Lost Packages
If your package appears to be lost, please first:
- Verify the shipping address you provided is correct
- Check with your local post office, as packages are sometimes held for pickup
If the package is still missing, contact us within the following timeframes from the estimated delivery date:
- Domestic (USA) orders: within 30 calendar days
- International orders: within 45 calendar days
We will investigate and, if no error occurred on your part, arrange a free reprint or refund.
Wrong Address
If an order is returned to us due to an incorrect or incomplete address provided by the customer, we may offer a partial refund or a reprint. Re-shipping the order will be at the customer's expense.
How to Contact Us
To submit a claim, please reach out to us via our contact page with your order number and supporting photos. We aim to respond within 1–2 business days.
